We are seeking a motivated Helpdesk Support Engineer with technical support experience.
ITonCloud is an Australian hosting company offering advanced Cloud Computing Services. We host companies' entire IT from our Data Centres, not just websites or Virtual servers. We provide managed virtual desktops delivering business applications to our customers.
You will be providing first and second level technical support to clients, as well as resolving incidents on our hosting environment which consists of the latest technologies in addition to the ones we developed ourselves.
Occasionally you may visit clients face to face to assist with the migration of their IT into our environment, but most of the time, you'll be working from our Castle Hill office. You will have a high level of Customer Service focus, be able to show initiative and be prepared to take ownership of customer issues.
Skills/understanding required for this role
- MS Windows Server 2012, 2016
- RDP/Citrix XenApp
- MS Exchange 2013, 2016
- Hyper-V or similar virtualisation platform
- Active Directory
Experience with any of the technologies below is highly desirable
- Linux (Ubuntu or similar)
- Firewalls, switches and routing/network design
- SANs, Storage Spaces Directs
- Microsoft DPM
- MS SQL and/or MySQL
- Scripting or programming experience
The successful candidate will have
- Degree, Diploma or TAFE Certificate (Australian Based in any related field).
- Excellent verbal and writing skills
- Strong organisational skills and be able to multi-task and prioritise
- Excellent customer service attitude
If you are the person in your circle that everyone goes to for computer advice, you are passionate about IT and keen to learn new skills, if you're a good communicator, then you may be the ideal candidate for us.
This role will suit someone who's just starting their IT career and is not afraid of hard work in order to become an experienced IT Systems or DevOps engineer, however to fill this entry level position you will need to have a basic understanding of the technologies above.
Base salary is $38K - $45K, depending on experience.
** Note: Recruitment agents, please do not contact us. **
Please note, only candidates that meet the position requirements will be contacted.